Level Up Your Online Business

Dive into our educational resources to take your online business to the next level with SHOPLINE Academy.

Newcomer

New to SHOPLINE? Simply follow these guides to set up your store and start selling online.

Accelerator

Learn how you can scale up your business by utilising SHOPLINE tools and features.​

Influencer

Leverage on the social media platforms and start converting your followers to customers.​

We're here to help you succeed

Our in-depth courses video will walk you through step-by-step to get you started on your e-Commerce journey.​

Featured Guides

Check out these instructional articles and videos for short tutorials navigating SHOPLINE admin and features.

Webinars

Save your spot for SHOPLINE free webinars where you will get to explore the basic admin settings, as well as to get familiar with our key features. Our team will be there to answer your questions.

Merchant Showcase

What You May Want to Know

We prioritise your growth and success! You can always count on our personalised support via email, live chat or webinars.

How do I set Free Shipping promotions?

SHOPLINE's free shipping feature can help encourage your customers to purchase a minimum amount of promotion you set in order for them to enjoy the Free Shipping.

Do you send an invoice for each sale via email to customers? Can it be done on demand?

Currently, a receipt is sent to customers automatically. If they require an order invoice, you will have to download the invoice and send over to the customers.

How do I point a domain purchased from Exabytes to my SHOPLINE store?

Exabytes can't be pointed to SHOPLINE as it does not support 301 permanent URL redirect, therefore you will have transfer to another domain hosting service that supports URL redirect.

We suggest Namecheap free DNS hosting. Learn how to point Namecheap to SHOPLINE here.

How can I set my website to appear on Google search results?

Google Search Console is a free service by Google that helps you manage your website's presence in Google search results.

Why should I lock my inventory for livestreaming?

This is essential to ensure that the inventory is reserved for the first few customers who have bid for the item and not based on those who first check out the item.

How long can my livestream video be used to generate sales?

After the livestream has ended, your livestream video can continue generating sales if customers were to comment the relevant keywords within the next 90 days.

Chat Live with Us!

Enter your message in the bottom right hand corner of your admin panel to talk to our online customer service team. Business hours: Monday to Friday 10AM–7PM.